Feel free to email us, call, or write us if you have questions.
PO Box 4088
Kingman, Arizona 86402
Do you offer a guarantee on products?
Yes, we offer a No Quibble Satisfaction Guarantee. If you are displeased with your writing collectible for any reason, let us know. Upon receipt of the item, we will issue you a refund or apply it toward another purchase - your choice. Restored fountain pens carry a one year Pendemonium guarantee on the sac and mechanics. All items must be returned in the condition that they were received!
Most modern pens are covered under the manufacturer's warranty should a problem occur. Check our listing of manufacturer contact information on our website.
What is your return policy? First of all, email firstname.lastname@example.org to let us know what you would like to return. Upon receipt we will issue you a refund or apply it toward another purchase - your choice. All items must be returned in the condition that they were received!
How do I return merchandise?
Be sure to include your name and contact information with your return, a copy of your invoice or sales receipt is helpful. Pack your item securely in a sturdy box and send by USPS to: Pendemonium, PO Box 4088, Kingman, Arizona 86402.
PLEASE NOTE: If you are returning a fountain pen, please make sure you have removed the ink cartridge or emptied the convertor before shipping.
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