Placing an Order

How do I place an order?

To place an order, you will use our shopping cart system like any other website but because we are a small personable business dealing with rare collectables we will contact you with your total including shipping and handling. Your order will be confirmed via email usually within 24 hours. If you are having difficulties or haven't heard from us, you can send an email to sam@pendemonium.com. Or call us at 928-757-7367 (PENS) 10-6 Mountain Standard Time.

How do I change my order?

Contact us via email immediately with additions or corrections and we'll do our best to make the changes. Keep in mind orders usually ship within 24 hours.

What if an item is out of stock?

We endeavor to note items that are out of stock on the website. If an item you order is out of stock, we will advise in your order confirmation. Backorders totaling $25 or less are cancelled and must be re-ordered. Backorders over $25 will be shipped upon arrival, you will not be charged additional shipping if shipped separately from the original order.

Is there a minimum order?

No, we do not have a minimum order.

When will I receive my order confirmation?

Your order confirmation will be sent to you within 24 hours on weekdays, many times much sooner! Order confirmations may be automatic or sometimes delayed when we are traveling to a pen show.

What if I didn't receive an order confirmation?

Please contact us via email sam@pendemonium.com. Order confirmations may take 24 - 48 hours. Before you panic, check your junk email folder to make sure your order confirmation was not filtered as junk!

What payment methods are accepted?

We accept PayPal, Visa, MasterCard, American Express, Discover, Money Orders and Checks.  Please note that checks and money orders from outside the US must be in US dollars drawn from a US bank. We do not recommend sending cash through the mail and will not be responsible for lost payments.

Do you charge sales tax?

We charge 8.1% sales tax on orders shipped within the state of Arizona.

Is it safe to send my credit card over the internet?

We suggest you call us with credit card details.  If you must send the credit card details via email, we advise you to send this information in at least two separate emails to protect your privacy.

Will my email address remain confidential?

We dislike spam as much as you do, we will not sell or share your email address or any personal information to any third parties. Rest assured all of your personal information is safe with us.

Shipping

What shipping methods are available?

Most orders are shipped insured via USPS Mail with delivery confirmation. UPS and FedEx are also options. Unless otherwise instructed we will ship via the least expensive method that will ensure safe delivery of your order.

Do you ship orders overseas?

Yes, we ship worldwide, however Covid-19 has interrupted shipments to various countries and regulations are constantly changing. Actual shipping and handling charges apply.

PLEASE NOTE: Due to consistent problems with lost orders we no longer offer shipping to the following countries:

Russia, Columbia,  India, South Korea

How much is shipping?

Shipping fees are determined by the weight and destination of your order.  Actual shipping fees will be included in your order confirmation. To determine shipping before placing your order, please email sam@pendemonium.com, and include the items you wish to purchase and your zip code or country destination if outside the US.

When will my order be shipped?

We usually ship orders 2 to 3 days a week, after we receive your order and payment information.  Please note that we travel to pen shows throughout the year and we are unable to ship while on the road. We make note of dates we are away from the shop on our News page and on the Order Form.

What do I do if my order doesn't arrive?

We confirm all orders via email before shipping, most orders are shipped USPS Mail with delivery confirmation, which usually arrives in about a week. If your order has not arrived in a timely manner, please email sam@pendemonium.com, we'll work with you to resolve the issue! Please note: USPS will not instigate a search until at least 15 days after shipping.

Satisfaction Guarantee

Do you offer a guarantee on products?

Yes, we offer a No Quibble Satisfaction Guarantee. If you are displeased with your writing collectible for any reason, let us know. Upon receipt of the item, we will issue you a refund, less the shipping or apply it toward another purchase - your choice. Restored fountain pens carry a one year Pendemonium guarantee on the sac and mechanics. All items must be returned in the condition that they were received!

Manufacturers Warranties

Most modern pens are covered under the manufacturer's warranty should a problem occur. Check our listing of manufacturer contact information on our website.

What is your return policy?

First of all, email sam@pendemonium.com to let us know what you would like to return. Upon receipt we will issue you a refund, less the shipping or apply it toward another purchase - your choice. All items must be returned in the condition that they were received!

How do I return merchandise?

Be sure to include your name and contact information with your return, a copy of your invoice or sales receipt is helpful. Pack your item securely in a sturdy box and send by USPS to: Pendemonium, PO Box 4088, Kingman, Arizona 86402.

PLEASE NOTE: If you are returning a fountain pen, please make sure you have removed the ink cartridge or emptied the convertor before shipping.

About and Contact Us

How do I contact Pendemonium?

You can reach us via email sam@pendemonium.com, and by phone at 928-757-PENS (7367) 10-6 Mountain Standard Time. Send payments or inquiries via mail to Pendemonium, PO Box 4088, Kingman, Arizona 86402.

Do you have references?

Yes, you can view unsolicited comments that customers have sent us. Click here to view customer comments. We invite you to make independent inquiries about Pendemonium on any of the online pen forums: www.zoss.com/pens and www.fountainpennetwork.com. Pendemonium is well respected in the pen community, we're confident you'll be satisfied with your experience.

How often is the website updated?

Nearly every day a portion of the website is updated with new information. We send daily updates to our webmaster noting new arrivals and items which may be sold, or temporarily out of stock. Check our News and Updates for up to date product information.

Pen Repair

Does Pendemonium do fountain pen repairs?

We restore all the vintage pens we carry to working order leaving us little time for outside restoration work. We're happy to provide you with contact information to competent, reliable and trustworthy pen restoration specialists.

Does Pendemonium offer nib grinding?

We no longer offer  nib grinding or nib work. Letta, our nib grinder retired in 2020.  Email sam@pendemonium.com  if you have further questions. We can supply nib grinding recommendations upon request.

How do I contact the manufacturer of my pen?

We've compiled a list of pen manufacturers with contact information for their service departments. Click on "Repair Centers and Manufacturers"  under "Helpful Information" for the pen manufacturers list.

Our Services

How do I sign up to receive unique offers only available to Inky Greetings and Midnight Madness subscribers?

You can sign up for our weekly eNewsletters right here on the website. Sign up here: Pendemonium eNewsletters

Can I purchase a Pendemonium Gift Certificate?

Of course, gift certificates can be purchased using our secure online order form. To purchase online via our secure order form, just enter GC as item number and the amount desired. Gift Certificates are available in any denomination.

My order will be a gift, what gift services are available?

We offer complimentary gift wrap and personalized enclosure cards upon request on items over $25. Other items may be gift wrapped for $5 per item. You can indicate this on the secure order form online or let us know if calling in your order.